Terms & Conditions

Set out below are some of the terms on which SkynMaps provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.

MEDICAL & PHYSICAL CONDITIONS

Please read ALL CONTRAINDICATIONS listed on our website. You will be notified of this before your treatment, so it is your responsibility to tell us if anything changes medically.

PAYMENT POLICY

We require a 25£ deposit of your treatment to secure your appointment. This does not apply to laser packages. If you cancel or reschedule without 48 hours notice, this is non-refundable.

PRACTITIONERS

While we will make every effort to meet your request, we cannot guarantee a specific practitioner, or a practitioner of a specific gender. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times. 

MAKE-UP

Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area, however we cannot be held responsible for any visual product that may lay dormant in the skin pores which can cause an adverse reaction and you will be notified of this before your treatment, so it is your responsibility.

LIABILITY POLICY

SkynMaps will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. Your statutory will be protected. 
It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Premier Laser & Skin regarding the care of a treated area.

COMPLAINT POLICY

We aim to provide the best possible service and care to you when delivering a consultation or treatment.
In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.

ZERO TOLERANCE POLICY FOR ABUSE AND MISTREATMENT

1. Purpose

At SkynMaps, our mission is to provide the highest quality of treatment with compassionate care to every patient. To ensure a safe and respectful environment for both our staff and clients, we have established a Zero Tolerance Policy regarding abuse and mistreatment.

2. Scope

This policy applies to all patients, visitors, and individuals interacting with our staff and utilizing our services at any given moment.

3. Definition of Abuse and Mistreatment

Abuse and mistreatment include, but are not limited to:

• Verbal Abuse: Insults, threats, derogatory remarks, or any form of hostile communication directed towards our staff.
• Physical Abuse: Any form of physical violence or aggression.
• Harassment: Persistent, unwelcome, and inappropriate behaviour, including intimidation or coercion.
• Disrespectful Conduct: Any behaviour that undermines the dignity and professionalism of our staff or interferes with the delivery of clinical services.

4. Zero Tolerance Policy

SkynMaps maintains a strict zero tolerance stance on all forms of abuse and mistreatment. Any behaviour that violates this policy will be addressed immediately. We hold all rights to any decisions that will be made.

5. Response and Actions

• Immediate Actions: If a staff member experiences or witnesses abuse or mistreatment, they will report the incident to clinic management or designated personnel without delay.
• Investigation: All reported incidents will be investigated thoroughly and promptly. During this process, SkynMapsreserves the right to take necessary actions to ensure the safety and well-being of our staff and clients.
• Consequences: Depending on the severity and nature of the abuse or mistreatment, SkynMaps may take any or all of the following actions:
o Terminate or suspend the individual's services or access to the clinic.
o Refuse future service.
o Pursue legal action if necessary.

6. Clinic Rights

SkynMaps retains the sole discretion to determine the appropriate course of action in response to any incident of abuse or mistreatment. Our decisions are final and made in the best interest of maintaining a safe and respectful environment for all.

7. Acknowledgment

By engaging with SkynMaps and utilizing our services, you acknowledge and agree to abide by this Zero Tolerance Policy. Failure to comply may result in immediate and appropriate action as outlined above.

8. Contact

For any questions or concerns regarding this policy, please contact us at info@skynmaps.com

SkynMaps Management